The Civil Aviation Ministry has said that the Passenger Assistance Control Room (PACR) under the Ministry is actively addressing grievances and queries of air travellers in view of the ongoing developments in West Asia.
In a social media post, the Ministry informed that the Control Room has resolved 411 passenger grievances during the ongoing situation, in coordination with airlines and airport operators. It noted that passenger concerns received through social media platforms, the AirSewa portal, and dedicated helplines are being closely monitored and prioritised for redressal, while ensuring timely assistance and support.
The Ministry added that helpline numbers provided by Indian Embassies were also actively shared with passengers through the PACR to enable necessary coordination. It further advised that passengers can reach out for support through the Ministry’s official social media platforms, the AirSewa portal, or by contacting the helpline numbers 011-24 60 42 83 and 011-24 63 29 87.
