The Department of Administrative Reforms and Public Grievances (DARPG) has released the 36th Monthly Report on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) of Central Ministries and Departments’ performance for the month of April. Nearly one lakh 25 thousand grievances were redressed by central ministries and departments in April this year.
The report states that the Department of Posts, Department of Telecommunications and Department of Agriculture and Farmers Welfare topped the Group ‘A’ category in the rankings, while the Ministry of Parliamentary Affairs, Ministry of Tribal Affairs and Ministry of Heavy Industries topped the Group ‘B’ category. Around 48 thousand new users registered last month, with maximum registrations from Uttar Pradesh. The report provides a detailed analysis of types and categories of public grievances and the nature of disposal.
